Return & Refund Policy

1. Eligibility for Returns

We accept returns only for defective, damaged, or incorrect products. Requests must be raised within 48 hours of delivery.

2. Non-Returnable Items

The following items are not eligible for return:

• Products used, washed, or altered
• Products without original tags or packaging
• Sale or discounted items (unless defective)
• Innerwear or hygiene-sensitive items

3. Return Process

To request a return:

• Email us at support@liwaas.com within 48 hours of delivery
• Include your order ID, product details, and photos of the issue
• Our team will review and confirm the return request

4. Return Pickup

If approved, we will arrange a reverse pickup. In some locations, customers may be asked to self-ship the product.

5. Exchange Policy

Exchanges are allowed only for size or defective issues, subject to product availability.

6. Refund Policy

Once the returned product passes quality inspection, refunds will be processed within 7–10 business days.

Refunds will be credited to the original payment method. COD orders will be refunded via bank transfer or UPI.

7. Shipping Charges

Original shipping charges are non-refundable unless the return is due to our error.

8. Cancellation of Return Requests

Once a return request is approved, it cannot be cancelled.

9. Contact Us